(RBA) and Outcomes-Based Accountability™
MDF : 10/9/1990
A Complete Course in Supervision in
Under 5 Minutes
Common Misconceptions, Pitfalls and Problems
1. Too much of our thinking about supervision is driven by the 1 % of people
who don't want to do a good job. Nearly all employees want to do a good job.
Harsh supervision will drive out and discourage good employees.
2. Too much of our thinking is driven by the old military model of command. Ask
people, don't order people.
3. Insecurity leads to two traps for new supervisors:
a. The "I want everyone to like me." trap, and
b. The "Damn it I'm the boss!" trap.
Try to relax, keep your cool and walk between the traps.
The right way to think about supervision, words
to live by etc.
1. The job of supervisor is to create an environment where people can do
2. Supervisory methods (and approximate % of time)